Technical Support



Technical support & Customer service

The everyday use of a medical device that infuses medicine or hormones to the body continuously is a complex and procedure, that demands the frequent contact between the pump user, the trainer that supports the device and the doctor.

The user must have 24/7 access to the pump trainer and the doctor.

The trainer that supports the insulin pump has the necessary experience and know how in order to understand and solve the problem that the pump user may report.

Dealing with potential issues includes phone contact, home visit and if required pump replacement.

In every case the pump trainer is capable to give the necessary basic directions to cover the user’s issue until he/she contacts the doctor.

The pump user for safety reasons should inform immediately his trainer without doing unnecessary actions that can lead to unpleasant situations.



1.Principles of insulin pump therapy
2Basic carbohydrate counting
3.Advanced techniques in carbohydrate counting
4.Making use of the glycemic index
5.Weight management for diabetics
6.Strategies for dining out at restaurants
7.Strategies for dining out at restaurants


1.Exercise planning for diabetics
2.Managing blood sugar during sports & exercise
3.Strength training principles
4.Principles of sports nutrition


1.Pre-pregnancy diabetes management counseling
2.Blood sugar regulation through pregnancy
3.Pregnancy & exercise
4.Perinatal nutrition
5.Delivery planning
6.Postpartum control


1.School nurse training
2.Camp preparation
3.Responsibilities based on stage of maturation
4.Sports performance strategies
5.Staying motivated
6.College / boarding school preparation

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