Hemoglobe Hellas

Who We Are?

 

“INFUSION” is the only thing we do…

Hemoglobe specializes in supplying continuous infusion systems for a wide range of treatments. Hemoglobe provides training, education and technical support  to patients using infusion systems  subcutaneously or intravenously for home treatments.

The company's philosophy focuses in high standard collaboration between a group of people. The proper use of these infusion systems is only achieved through the balanced operation of that group of people, consisting of the physician, the potential user of the machine, the technical trainer/pump educator and nursing staff (nutritionists, dietitians, psychologists).

The challenge of a successful therapy using infusion technology and medical infusion devices, impose a balanced operation by all team members.

Hemoglobe’s role is the advanced evaluation of the available infusion systems internationally, the selection of the most appropriate medical infusion systems for each therapy, followed by high standard education on these systems together with customer service and 24/7 technical support for all users.

The company specializes in medical innovations that support infusion treatments for : Diabetes
Thalassemia,
pulmonary hypertension
and treatments regarding :
oncology,
analgesia,
leukemia
and inotropic infusion for heart failure


Organization Details

Expertise makes you not only unique… but also the best…

Since 2010 Hemoglobe serves patients directly, having developed strategic agreements with :
a) pharmaceutical companies such as Pharmaseve Lilly S.A., United Therapeutics - Gallenica S.A., Actelion S.A., Amgen, GlaxoSmithKline S.A. that have trusted Hemoglobe team for training and supporting their patients on IV therapies using infusion systems for home therapy
and b) medical technology companies such as Insulet S.A., CareSens SA, Sooil S.A., Smiths Medical, NordInfucare, Microtech S.A., KORU S.A., Epic Med S.A. for their product (infusion systems and diagnostic tools) distribution after evaluating the year experience and professionalism of Hemoglobe team.

Hemoglobe is positioned and established in the greek market as the only company with high expertise in infusion therapies at home, covering a wide range of IV and Sub-Q therapies with demanding and challenging supporting protocols. The company collaborates with the biggest public university hospitals and private central hospitals and has adopted a Quality Assurance System certified by the Notified Body EKEVYL(0653) in accordance with the standards ISO9002/EN46002 and fully compliant with the requirements of the Ministerial Decision DY8d/G.P oik./1348/2004. Also is a voted member in the Greek Organization of Medical and Biotechnological Companies.

Since 2017 Hemoglobe has been contracted as “supplier “and “service provider” with National Insurance System (EOPYY), supplying and supporting more than 5000 patients with iv and sub-q therapies. The company collaborates with the biggest public university hospitals and private central hospitals and has adopted a Quality Assurance System certified by the Notified Body EKEVYL(0653) in accordance with the standards ISO9002/EN46002 and fully compliant with the requirements of the Ministerial Decision DY8d/G.P oik./1348/2004. Also is a voted member in the Greek Organization of Medical and Biotechnological Companies.


The diabetes department is directed by a highly experienced professional having a 15 year experience in insulin pump training, being constantly updated and informed about every upcoming innovation globally, concerning insulin delivery systems. He has successfully applied  expertise and know how of higher standards to the diabetes department.


Values, Vision & Mission

Hemoglobe Hellas is in constant evaluation of the global technology, bringing always to patients the best applied innovations to improve treatment quality and life standards.

Hemoglobe aims to:
Sustainable Development putting the human being in the center of overall activities Ensure good practices and transparency in every step of the product way and

The needs of our customers with products according to international and European standards in health care.

The core practices of Hemoglobe is the continuous improvement of service quality and the expertise of our staff on the basis of teamwork and cooperation locally and internationally.

The basic principle of Hemoglobe is the stable quality of the offered products and services, in full alignment with EU directives, as well as the satisfaction of the customers’ requirements and expectations.

Compliance

Hemoglobe Hellas is ISO 9001:2008 certified by the official certification body DQS HELLAS with Field Certification "Health Services: Integrated support programs - training and drug compliance of patients, home nursing and distribution of medical devices.“

Hemoglobe Hellas is certified with ISO 27001  according to the international standards that describe best practice for an ISMS (information security management system), for maintaining sensitive personal data of patients that are participating in the patient support programs.

Hemoglobe’s associates are biomedical engineers and healthcare professionals trained by our Education Manager on handling Pharmacovigilance Information, and reporting to the Pharmacovigilance Departments of associated companies.

Hemoglobe Hellas having integrated and adopted our Code of Conduct with best practices for our executives and associates, and complies with the principles of Data Protection Authority and any other regulations regarding the relevant functions and services that offers.

Patient Support Protocols

The everyday use of a medical device that infuses medicine or hormones to the body continuously, is a complex procedure, that demands frequent contact between the pump user, the technical team and the healthcare professionals that support the therapy.

The user must have 24/7 access to the pump trainer, specialized nurses and the doctor. The trainers and nurses that support patients in pump therapy have the necessary experience and know how in order to understand and solve the problem that the pump user may report. Dealing with potential issues 24/7 include phone contact, home visit by specialized nursing staff and if required, also pump replacements. 

In every case the pump trainers and nurses are capable to give the necessary basic directions to cover the user’s issues until he/she contacts the doctor. The pump users for safety reasons should call the 24/7 hotline and inform immediately their trainer without doing unnecessary actions that can lead to unpleasant situations.

In every case the pump trainers and nurses are capable to give the necessary basic directions to cover the user’s issues until he/she contacts the doctor. The pump users for safety reasons should call the 24/7 hotline and inform immediately their trainer without doing unnecessary actions that can lead to unpleasant situations.

Our team of educators and health care providers, such as nutritionist, specialized nurses and psychologists have passion for helping other adults with their treatments and strongly believe that this is a process that doesn’t take breaks or vacations.

Therapies with IV drug administration may have fatal consequences in case of sudden discontinuation.

PATIENT SUPPORT PROGRAMMES HOME CARE Our patient support programs are customized according to:

a) the needs of each infusion therapy,

b) doctors guidelines,

c) customer request

Our supporting programs may include: supply and use of medical devices, 24/7 call center, dealing with infusion issues, patient home visit by health care professionals, patient and family training and education, patient monitoring, dealing with alerts after monitoring, telemedicine programs, physiological support etc.

Collaborations

Hemoglobe’s Strategic Collaborations
Hemoglobe officially distributes a wide range of medical devices for infusion therapies, diagnostics, disposable medical devices with well known labels such as DANA Diabecare R – Sooil, Cadd MS 3, Cadd Legacy, Cleo 90 - Smiths Medical, i-jet- Nordic infucare, Myfuser-Canox etc

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